1. Introduction
This Privacy Policy explains what information Followir collects when you create an account, add funds, or place an order, and how that information is used, stored, and protected. By using our platform you agree to the practices described below.
2. Information We Collect
- Account details: your email address, username, and password (stored securely, never in plain text).
- Order information: the links, usernames, or profile URLs you submit, along with the service and quantity ordered.
- Payment records: transaction references and balance history for funds added to your account. Card or wallet details are handled directly by our payment processors and are never stored on our servers.
- Support communications: messages, tickets, and any screenshots or evidence you share with our support team.
- Technical data: IP address, browser type, and basic device information used for security and fraud prevention.
3. How We Use Your Information
We use the information above to process and deliver your orders, manage your account balance, respond to support requests, verify refill or refund eligibility, prevent fraudulent activity, and improve our services.
4. Sharing With Third-Party Providers
Followir works with third-party service providers to deliver certain orders, and with payment processors (such as Stripe, Binance, Cryptomus, and Heleket) to handle deposits. Only the information necessary to fulfill your order or transaction is shared with these parties, and provider identities may remain confidential for security and operational reasons.
5. Cookies
We use cookies and similar technologies to keep you logged in, remember your language and theme preferences, and understand how the platform is used. You can disable cookies from your browser settings, though some features may not work correctly without them.
6. Data Security
We take reasonable technical and organizational measures to protect your account and transaction details from unauthorized access, alteration, or disclosure. No online platform can guarantee absolute security, so we encourage you to keep your login credentials confidential.
7. Your Rights
You may review or update your account information at any time from your dashboard, and you may contact support to request clarification about the data we hold about your account or to close your account.
8. Data Retention
We keep account and order records for as long as your account is active and for a reasonable period afterward, as needed for accounting, fraud prevention, and legal compliance.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or provider requirements. Continued use of Followir after changes are posted means you accept the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out through our official support channel.