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Refund Policy

When Followir returns funds to your balance, and how refills and cancellations work.

Last updated: October 4, 2026

This policy explains when you can get money or a refill back at Followir. It works together with our Terms of Service.

1. Funds added to your balance

Money you add to your account balance is non-refundable and is not returned to your bank or original payment method. It stays in your balance and you can use it for any future order.

2. Orders that are cancelled or only partly delivered

  • Cancelled: if an order is cancelled, the full amount is returned to your account balance.
  • Partial: if only part of an order is delivered, you are charged only for what was delivered. The remaining amount is returned to your account balance automatically.
  • Refunds for orders are always credited to your Followir balance, not to your card or wallet.

3. Cancelling an order

Orders cannot be edited once they enter the automated system. Only services that show a cancel option can be cancelled, and only while the order has not started processing. Check your link, username and quantity before you submit.

4. Refill

  • Refill is available only for services marked as refill-eligible, and only within the refill period shown for that service.
  • To request a refill, open your orders page and use the refill option, or send us a ticket with your order number.
  • Drops caused by social network updates are covered only where the service is marked as refill-eligible.

5. When no refund or refill is given

  • The profile, post or video was set to Private, deleted, renamed or restricted while the order was running.
  • The link or username was entered incorrectly.
  • The order was already completed and the service has no refill, or the refill period has ended.
  • You placed a new order for the same link while the first one was still in progress.
  • The order breaks our prohibited content rules in the Terms of Service.

6. Payment problems

If you were charged twice, or paid but your balance was not updated, send us a ticket with the payment reference or transaction ID. We will check it and correct your balance if the payment is confirmed. Opening a chargeback or payment dispute instead of contacting us first may lead to account suspension.

7. How to ask for help

Open a ticket from the support page with your order number and a short description. We reply as soon as we can, and we review every request fairly.

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